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Client update concerning COVID-19
Showroom Opening Hours
We would like to update new and existing clients in light of the recent impact of COVID-19 (Coronavirus).
Our service and opening hours remain unchanged with our showroom opening hours 10 am to 4 pm Monday to Saturday.
We do, however, recommend clients purchase items online. As part of our service, we provide insured delivery at no further cost.
This recommendation saves our clients making any unnecessary visits to our showroom during the current situation.
Our website remains fully operational for UK, European, US, Canadian and Australian clients to place their orders. Our service continues to operate as usual and all orders will be confirmed by our team once placed online or over the phone.
Showroom Sample Service
We fully understand that restricted travel means fewer clients plan to visit our showroom during the current climate. For this reason, we highly recommend using our showroom sample ring loan service.
We carry most of our designs available to view in the comfort of your own home.
We charge a refundable £150 per sample to view our designs.
In addition, we provide wax models priced at £25 refunded against any order placed.
Please contact us with a reference to any design and we will confirm availability with guidance on how to arrange the sample ring.
Browse online and order with just a 10% deposit
Order any item with a 10% deposit. Currently, our production times are unchanged but we plan to update any changes on our blog and across social media.
Jewellery Delivery
For local, the UK and International clients, we provide free, fully- insured delivery. Within the UK, we deliver by Royal Mail Special Delivery.
Within Europe, we send jewellery by International Signed-For Delivery and Internationally, we use FedEx.
At this time we are unaware of any impact on the delivery of jewellery to our clients.
Fingerprint Wedding Rings
We are currently recommending that clients send fingerprints by high-resolution scan in an email to us. Contact us for more guidance on ordering fingerprint wedding rings.
Current promotion code for clients
We have been asked by many clients how long our current 10% promotion will run. We will continue to honour the 10% discount for clients placing their order with the discount code ‘SPRING20’ until further notice.
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